Summary This position typically performs basic administrative tasks; and deals courteously and effectively with fellow employees and citizens. ESSENTIAL JOB FUNCTIONS: Provides administrative support for the department which requires an understanding of complex processes, data, and/or operations of the department. Performs administrative duties including basic typing, scanning, creating files, filing, answering telephones, taking messages, copying, computer operation, data entry, and review. Assists the public by providing customer service, including helping customers to obtain a library card. Provide reference services to library customers (walk-in, telephone, email) utilizing the Internet, online databases, and a variety of print and non-print resources. Provide quality customer service, conducting readers’ advisory, and assisting customers in using computers and various types of print and electronic library resources. Assist with children’s/youth/adult programs and community outreach. Creates and sets up bulletin boards and other displays. Make suggestions of materials for areas of the collection. Maintain knowledge of the circulation system by working at service desks as scheduled. Creates and/or maintains associated documents and databases, arranges/coordinates meetings, and special events. Updates supervisor of critical issues/events. Provides detailed responses to requests for information; reviews and updates administrative procedures. Prepares and files required metrics and regulatory reports. Assists the public by providing customer service. Assists employees with clerical needs. Takes precise messages and ensures prompt delivery to appropriate staff. Orders, issues and maintains office materials/supplies for the department. Handles and delivers mail/shipment. Performs data entry and review. Assists with opening and closing procedures of the department. May attend and record minutes for various meetings. Performs other duties as assigned. Examples of duties High School diploma or equivalent; Two (2) years of related administrative experience. Special Requirements: Data Entry/Basic Skills score of 71 is required for this position; Word score of 45 and Excel score of 40 required for this position; Departmental testing may be administered during interview; A criminal background check will be completed on selected applicant if a current one (less than 3 years old) is not on file. Knowledge, Skills and Abilities: Knowledge of personal computers, including Word and Excel. Skill in clerical tasks including filing, customer service, math, data entry and correct grammar usage. Skill in the use of general office equipment. Ability to accept payments. #J-18808-Ljbffr
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